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  • January 26th, 2026|Articles|

    Real loyalty isn’t created by tiers, but when people feel seen.

    As I was walking off a flight this last Friday, a flight attendant handed me a small handwritten card thanking me for my loyalty. It took almost no time for them to write, but it landed better than most so-called premium experiences. Not because of some airline status. Because someone [...]

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    Real loyalty isn’t created by tiers, but when people feel seen.

    Real loyalty isn’t created by tiers, but when people feel seen.

    Articles
  • January 23rd, 2026|Articles|

    I clicked the link. Is my phone hacked?

    This question comes up constantly, both with iPhones and Androids. In the vast majority of text phishing (smishing) cases, clicking a malicious link does not install malware on your phone like a traditional app. What usually happens instead: • The malicious code runs in memory • Often inside the browser [...]

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    I clicked the link. Is my phone hacked?

    I clicked the link. Is my phone hacked?

    Articles
  • January 13th, 2026|Articles|

    Nothing looked wrong. $600,000 still disappeared.

    A BEC Scam isn’t a hack. It’s a failure to verify. Several years ago, Risk Control Strategies worked its first Business Email Compromise case. More than $600,000 had been redirected to fraudsters in China. Our review of the evidence established a simple but damaging truth: two court-ordered judgment payments were [...]

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    Nothing looked wrong. $600,000 still disappeared.

    Nothing looked wrong. $600,000 still disappeared.

    Articles
  • January 12th, 2026|Articles|

    Saturday night on Hollywood Boulevard, right before seeing Suffs at the Pantages, Tracy and I ended up in one of the wildest Los Angeles scenes.

    Hundreds of lowriders up and down the boulevard. Not a few, hundreds… cruising, parked along the curb, and filling the parking lots between Vine and the 101. Show-quality cars with lots of chrome glowing under streetlights. At first glance it looked like a hard crowd, but it was nothing but [...]

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    Saturday night on Hollywood Boulevard, right before seeing Suffs at the Pantages, Tracy and I ended up in one of the wildest Los Angeles scenes.

    Saturday night on Hollywood Boulevard, right before seeing Suffs at the Pantages, Tracy and I ended up in one of the wildest Los Angeles scenes.

    Articles
  • January 9th, 2026|Articles|

    Details are quiet signals. They tell you a lot about how an organization operates.

    Last week we went to Disneyland Paris, and I noticed something that most people walk right past. The cast members directing traffic ahead of Mickey's Dazzling Christmas Parade weren’t just in uniform. They were wearing the same shoes. Uniforms are expected, but shoes are a choice. That level of consistency [...]

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    Details are quiet signals. They tell you a lot about how an organization operates.

    Details are quiet signals. They tell you a lot about how an organization operates.

    Articles
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